Service Terms and Conditions
Molina Pool Services Corp
Service Terms and Conditions
Initial Service and Chemical Balancing
A full chemistry test will be performed during the first service visit. The customer will be billed for all chemicals required to achieve proper initial water balance. Throughout the year, additional chemicals such as stabilizer, shock, algaecides, conditioner, calcium, total alkalinity, and salt may be needed—these are billed to the customer as used.
Scope of Service
This agreement covers routine cleaning and chemical maintenance only. It does not include:
Repairs
Service calls
Equipment inspections
Special clean-ups due to storms, hurricanes, high winds, or other unusual conditions
Filter deep-cleaning (unless separately requested and quoted)
In the event of inclement weather, chemicals will be applied as scheduled, and cleaning will be completed during the next visit.
Repairs
Repairs under $50 will be completed immediately.
Repairs exceeding $50 will require prior customer approval.
If Molina Pool Services Corp is not licensed or equipped to perform a repair, we may subcontract the work upon customer request to ensure it is completed properly.
Additional Services
Extra services may be provided at an additional, agreed-upon rate. Upon request, a 50 lb. bucket of 3" chlorine tablets can be left at the property and billed to the customer.
Payments
Payments are due in full by the 10th of each month.
Accepted payment methods include credit card, online payment, and check.
A $15 late fee will be applied for payments received after the 10th.
If a customer account remains unpaid beyond the 10th, the full balance becomes immediately due, and this agreement may be terminated without further notice.
Access to Property
The customer must ensure unobstructed access to the pool and related equipment on service dates. If access is not possible upon arrival, a $25 rescheduling fee will be applied.
Pets must be secured away from the pool area during service visits.
After-Hours & Holiday Schedule
Services are not performed after hours or on holidays.
If a regular service day falls on a holiday, we will contact you to reschedule.
No services are provided during the week between Christmas and New Year’s Day, plus one additional week off annually for vacation or sick time as needed.
Disclaimer
Molina Pool Services Corp is not liable for any service delays or failures due to weather, natural disasters, government actions, or other conditions beyond our control. If materials or labor become unavailable or significantly more expensive than at the time this agreement was made, we reserve the right to revise pricing or terminate the agreement.
We make no additional warranties, express or implied, beyond what is stated in this document. Molina Pool Services Corp is not liable for any damage or loss caused by:
Pool waste or drainage lines
Underground pressure when draining the pool
Any person or circumstance outside our direct control
We are only responsible for damages caused directly by our employees.
Sick Day Policy
If a service technician is unable to perform duties due to illness or injury, we will do our best to reschedule. Note that your monthly billing includes at least four bonus service days annually, which are reserved to accommodate such occurrences.
Termination of Agreement
This agreement operates on a month-to-month basis. Either party may terminate the agreement with ten (10) days’ advance notice. Notice can be given via:
In-person delivery
Text message
Written notice sent to Molina Pool Services Corp